+44 (0)1424 225228 sales@torrscientific.co.uk


Your privacy and cookies



Torr Scientific Limited (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

  1. Definitions

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

  1. Who are we?

Torr Scientific Limited is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are:  Torr Scientific, Unit 11 Pebsham Rural Business Centre, Pebsham Lane, Bexhill On Sea TN40 2RZ, 01424 225228, SALES@torrscientific.co.uk.

For all data matters contact our Company’s Data Representatives at dpm@torrscientific.co.uk.

The purpose(s) of processing your personal data

We use your personal data for the following purposes:

To carry out our obligations arising from any contracts entered in to between you and us and to provide you with the information, products and services that you request from us.

To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.

To provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by email with information about goods and services similar to those which where the subject of a previous sale or negotiations of a sale to you. If you are a new customer and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way you can notify us by email at any time.

To notify you about changes to our services.

  1. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, here is an overview of examples of data that you may provide us directly:

  • Personal identification data (name, surname, title)
  • Contact information data (e.g. Email, phone number, address, country)
  • Financial data (e.g. Credit card data, bank account data)
  • Any other information that you decide to voluntarily share with us including Feedback, opinions, reviews or comments.
  • If you visit our premises, for security reasons we might also record your data through our digital or wireless surveillance system (e.g. CCTV) and visitor book.
  1. What is our legal basis for processing your personal data?
  2. Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data:

Activity Type of information collected The basis on which we use the information
Set up a record on our MPR system Contact Details

Order details

  • Performance of a contract
  • Legitimate interests (to ensure we have an accurate record of all customers and Suppliers that we interact with
Orders and Customer Service Contact details, Order details and Financial data
  • Performance of a contract
Marketing Contact Details
  • Consent (Opt-In where required under the Privacy and Electronic Communications Regulations)
  • Legitimate interests
Comply with legal and regulatory obligations Contact Details

Order details

  • Legal Obligation


  1. Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared only with Business Partners, suppliers, subcontractors and consultants for the performance of any contract we enter into with them or you.

  1. How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary for the purposes listed in section 3 of this Policy and for a period of no more than ten years. Where we are required to do so to meet legal, regulatory, tax or accounting requirements we will retain your personal data for longer periods of time, but only where permitted to do so.

We maintain a data retention policy which we apply to records in our care. Where your personal data is no longer required and we do not have a legal requirement to retain it, we will ensure it is either securely deleted or stored in a way such that is anonymised and the Personal Data is no longer used by the business.


  1. Providing us with your personal data

We require your personal data as it is a contractual requirement, or a requirement necessary to enter into a contract.

  1. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).


  1. Transfer of Data Abroad

If personal data is to be transferred outside of the EEA we have put adequate measures in place to protect your data, you will only be contacted through an approved contractor after a contract has been agreed with you.

  1. Automated Decision Making

We do not use any form of automated decision making in our business.

  1. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

  1. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

  1. How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our data representatives on 01424 225228.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.


This website uses cookies

A cookie is a small file, typically of letters and numbers, downloaded on to a device (like your computer or smart phone) when you accesses certain websites.

Cookies allow a website to recognise a user’s device.

Some cookies help websites to remember choices you make (e.g. which language you prefer if you use the Google Translate feature). Analytical cookies are to help us measure the number of visitors to a website. The two types we use are ‘Session’ and ‘Persistent’ cookies. Some cookies are temporary and disappear when you close your web browser, others may remain on your computer for a set period of time.

torrscientific.co.uk does not knowingly collect or intend to collect any personal information about you using cookies.

torrscientific.co.uk does not share your personal information with anyone.

What can I do to manage cookies on my devices?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

What cookies do we use?

Our website sets the following cookies:

Temporary or Session cookies:
What it does
Who or what sets the cookie
_utmc This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google
Click here for an overview of privacy at Google
dd92bf72755b6b3fcdcc25fc82ab2d43 And other similar cookies are set to maintain a stable connection with the server. They are removed as soon as you leave the website. These are essential to the operation of the website and can’t be blocked at this time. Our website
Persistent cookies:
What it does
Who or what sets the cookie
How long is it set for?
_utma_utmb_utmz These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google
Click here for an overview of privacy at Google
From 15 minutes to 2 years

If you are concerned about cookies and would like to ask further questions please do not hesitate to write to us.